Technical support is critical to the day-to-day operations at the utility. Operational Support Services provide expert support for utilities who prefer to run their AMI and smart grid operations in-house. The core of the offering builds on the Support Agreement,… Maggiori informazioni
Technical support is critical to the day-to-day operations at the utility. Operational Support Services provide expert support for utilities who prefer to run their AMI and smart grid operations in-house. The core of the offering builds on the Support Agreement, providing access to help desk and software improvements. From our wide range of additional support services you’ll find tools and services to simplify your processes and to improve your solution performance.
Benefits:
Easy access to Landis+Gyr help desk
Fast and efficient problem resolution
Proactively prevent downtime with tiered service options
Active Monitoring Service: Identify problems before they affect your business
System Health Check: keep you AMI system in optimal condition
Reporting service: tailored, accurate information to support decision-making
Integration service: streamline and automate information flow between systems
Maintenance service: get expert help to run your system for an agreed time period
Database services: solve any database backup, archiving and disaster recovery needs
SW/FW update service: experienced experts take care of any software or firmware updates
Availability
Europe, the Middle East and Africa
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