Customer Service Earns Top Awards from Brazil’s Leading Utilities
Being a trusted partner in Energy Management leads to recognition for excellence for one of the country’s employers of choice.
The Landis+Gyr’s South American team was singled out for customer service excellence from not one, but two of Brazil’s leading utilities. Forward-looking Brazilian utilities Light S.A. and Ampla, part of Grupo Endesa, which supply energy to the state of Rio de Janeiro, each recognized Landis+Gyr for its commitment to quality service. Utilities like Ampla and Light S.A. are leading South American efforts to conserve energy and protect the environment by deploying large-scale Advanced Meter Management (AMM) solutions for businesses and consumers.
“Landis+Gyr is extremely honored to be singled out for the work. We are doing in partnership with two of Brazil’s leading utilities,” says Álvaro Dias, CEO of Landis+Gyr South America. “We are pleased that our technology is helping millions of people in Brazil incorporate personal Energy Management into their daily routines and allowing people to benefit from the savings associated with conservation.”
Smart Metering is expected to revolutionize Energy Management across the globe, with Brazil leading the way in South America. Smart Metering solutions provide a two-way flow of data between customer meters and utility systems. With this data flow, utilities will be able to offer customers a broad array of new pricing, demand response, and energy automation options that enhance the efficiency and reliability of the electricity grid. Customers will benefit from more information, expanded choices, and simpler, smarter management of their energy use. During their annual supplier meeting at the Company’s headquarters in Rio de Janeiro, Light S.A. recognized Landis+Gyr for its excellence in supplier services, quality solutions and commitment to client relations with its “The Supplier Quality” award. During Ampla’s recent 2009 supplier meeting held in Niteroi, Landis+Gyr was presented with both the “Best Commercial Service Supplier” and “Internal Customer Satisfaction” awards. “Best Commercial Service Supplier” was presented to Landis+Gyr for its dedication to upholding the highest quality standards in securing revenue and minimizing losses. In addition, Ampla recognized Landis+Gyr’s professionalism and commitment to the satisfaction of Ampla’s employee needs.
“Our partnership with Landis+Gyr is critical to helping us reach our goals of providing greater transparency, reliability, and efficiency to our consumers,” says Cristian Eduardo Fierro Montes, CEO of Ampla. “With new digital Smart Meters, we will be able to change the Brazilian energy landscape by increasing greater energy security and offering real-time information that allows customers to manage their energy use.” Landis+Gyr has a rich heritage in Brazil. In 2008 for the eighth year on a row, the Company has been listed as “one of the top ten firms to work for in Brazil” by the prestigious Exame magazine. The Landis+Gyr facility of 450 employees located in Curitiba prides itself on its high level of innovation and is one of the most modern plants in the global Landis+Gyr network, exceeding both Brazilian and global energysector quality standards.